A clear read on what New Wave collects, what we do with it, and how providers and clients on the platform stay in control of their own data.
This policy describes how New Wave Weight Loss ("New Wave," "we," or "us") handles personal information when you visit newwaveweightloss.com, use the provider platform, or interact with the branded client portals built on top of it.
It applies whether you reach the platform as a prospective provider, an active clinic operator, or a client of a clinic running the New Wave protocol.
We collect the information you provide directly — name, email address, practice details, and anything you share in scheduling forms or onboarding conversations.
We collect operational data from the platform: pages visited, supplement orders, dashboard interactions. We do not sell this data.
Clinic-branded portals run on subdomains we provision; the clinic remains the controller for client information they enter there.
We use the information to deliver the platform — onboarding, support, billing, supplement fulfillment, and product improvements. We use aggregate, de-identified data to study outcomes across cohorts.
We never use identifiable client data to market to clients of other clinics on the platform.
With service providers who help us run the platform — payment processing, email delivery, hosting — under contracts that restrict their use of the data.
With law enforcement if required by a valid legal process. We notify you unless prohibited.
In the event of a corporate transaction (merger, acquisition), with the acquiring entity, under the same protections described here.
We keep information for as long as the relationship is active, plus the period required to meet legal, accounting, and regulatory obligations.
Providers can request deletion of their account data through the dashboard. Some records (transactional, tax, audit) are retained for the statutory period.
Depending on where you live, you may have the right to access, correct, delete, or port your information, and to object to certain processing.
To exercise any of these rights, email privacy@newwaveweightloss.com from the address on file. We respond within 30 days.
We use industry-standard safeguards — encryption in transit and at rest, least-privilege access, audit logging — and review them regularly. No system is perfectly secure; we describe known risks honestly during onboarding.
Questions: privacy@newwaveweightloss.com. Postal mail: New Wave Weight Loss, Privacy Office, Minneapolis, MN.
We answer them ourselves. No ticket queue, no template replies.