The agreement that governs the New Wave platform — provider responsibilities, supplement orders, fees, intellectual property, and the usual disclaimers. Plain language, no surprises.
These terms govern your use of the New Wave Weight Loss platform and the branded client portals built on it. By signing up, you accept these terms on behalf of yourself and, if applicable, your clinic.
If you do not agree, do not use the platform.
You are responsible for the accuracy of the information you provide and for keeping your credentials safe. Clinics are responsible for the activity of staff accounts they provision.
We may suspend accounts that violate these terms or applicable law.
Providers on the platform retain full clinical autonomy and responsibility. The New Wave protocol is a framework; clinical judgment remains the provider's.
New Wave does not practice medicine. The platform supplies operational infrastructure, training, and supplement access.
The six-supplement system is sold wholesale to providers and refilled by clients from the in-app shop. Title transfers on shipment.
Defects or shipping errors are made right within 30 days of delivery. Statements about the supplements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.
Platform subscription fees are billed monthly in advance. You can cancel anytime from the provider dashboard; the cancellation takes effect at the end of the current billing cycle.
Supplement orders are billed at wholesale on shipment. Retail pricing to clinic clients is set by the clinic.
New Wave retains all rights in the platform, the protocol, the supplement formulations, the brand, and the marketing kit. Clinics receive a non-exclusive license to use the brand assets we provide for the duration of their subscription.
Clinics retain ownership of their own brand, client list, and clinical records.
Either party may end the relationship for any reason with notice through the dashboard.
On termination, clinic access to the dashboard ends; client records are exportable for 30 days after termination.
The platform is provided "as is." We disclaim implied warranties to the extent allowed by law.
Real outcomes vary. Statements made by clients on this site reflect their experience and are not promises.
To the maximum extent permitted by law, New Wave's aggregate liability is limited to the platform fees paid in the 12 months prior to the event giving rise to the claim.
We are not liable for indirect, incidental, or consequential damages.
These terms are governed by the laws of the State of Minnesota. Disputes are resolved in courts located in Hennepin County, Minnesota.
We may update these terms. Material changes are notified through the dashboard at least 30 days before they take effect. Continued use of the platform after the effective date constitutes acceptance.
We send a full master agreement on request. Same day, on email.